Doctorate Research

BSC Survey

Determinants of Balanced Scorecard Adoption: Factors from Continuous Process Improvement

This dissertation explores the relationship of Balanced Scorecard and continuous process improvement. The study examines Balanced Scorecard adoption in manufacturing environments by comparing organizations that have preexisting continuous process improvement programs with those that have little or no such programs at the time of adoption. Research factors include (1) leadership and change that influence organizational decisions and (2) the principles of continuous process improvement used by the organizations studied. The study will examine process improvement principles expressed through leadership, customer focus, operations (internal processes), and employee management (Learning and growth). Research design uses qualitative methodologies. Results of this study will indicate if there are factors found in process improvement environments that are predictors for successful adoption of Balanced Scorecard.

Discoveries will provide insights into the following organizational areas:

Organizational influences that optimize Balanced Scorecard

The relationship of Balanced Scorecard and process improvement

Multi-company analysis of Balanced Scorecard success factors

Participation in this dissertation research will advance the understanding of Balanced Scorecard adoption in manufacturing environments.

Company Participation

In appreciation of the company’s that allow for more than 6 staff members to be interviewed, the following will be provided:

One day of Balanced Scorecard consultation focused on the application of research results in the organization

Comparative results of other companies that are included in the research

Balanced Scorecard best practice methodologies used by companies

A copy of the dissertation which includes all findings and a bibliography of over 100 references of Balanced Scorecard and process improvement research